1. Overview & Coverage Scope
Oxlion products are precision-machined and engineered to withstand extreme field expeditions, vibrations, and harsh outdoor environments. We back all hardware with a comprehensive 2-Year Limited Manufacturer Warranty from the original date of purchase.
| Product Category | Warranty Period | Covered Components |
|---|---|---|
| MagPower Base (99Wh Dock) | 24 Months | BMS Circuitry, DC Step-Up Module, OLED Display, Battery Cells (>30% degradation), Enclosure Latches |
| Vehicle & Roof Mount Brackets | 24 Months | Cast Aluminum Frame, Stainless Steel Fasteners, Pivot Bearings, Magnetic Core Arrays |
| Fast Car Chargers & Step-Up Cables | 24 Months | Internal Voltage Converter, LED Display, Cable Strain Relief, Port Terminals |
| All-Weather Silicone Armor Cases | 24 Months | Material Elasticity, Port Sealing Gaskets, Tear Resistance under Normal Operating Specs |
2. What Is Covered
- Electrical Failures: Unprovoked failure of DC output to Starlink Mini, USB-C PD non-responsiveness, or OLED telemetry malfunction.
- Abnormal Battery Capacity Loss: Capacity dropping below 70% of rated 99Wh within the 24-month period under standard cyclic use.
- Structural Defects: Component fractures, welding separations, or latch mechanism failure under rated mechanical loads.
3. What Is Excluded
The warranty does not cover: damage from water submersion exceeding rated IPX4 specifications, physical crushing from vehicle runovers beyond drop thresholds, unauthorized tampering or electrical modifications, or standard superficial scratches incurred through normal outdoor usage.
4. How to Make a Claim
Making a warranty claim is fast and frictionless:
- Locate your Serial Number (SN) printed on the laser-etched compliance plate on the back of your unit.
- Submit a warranty service ticket via our Support Center Ticket Portal or email [email protected] with your Order ID and a 10-second video demonstrating the issue.
- Our engineering support team will troubleshoot or issue a replacement authorization within 24 business hours.