1. 30-Day Money-Back Guarantee
We stand behind the engineering excellence of our Starlink Mini power and mounting ecosystem. If you are not completely satisfied with your purchase, you may initiate a return for a full refund within 30 calendar days of receiving your parcel.
To qualify for a full refund under the 30-day guarantee:
- The item must be in clean, fully operational condition with no excessive cosmetic wear.
- All original cables, mounting brackets, silicone seals, and documentation must be included.
- Items must be safely packaged in their original protective retail packaging or comparable protective freight packaging.
2. Three-Step Easy Return Process
Email [email protected] or open a ticket with your Order ID (e.g., OXL-202610-xxxx).
Our team issues an authorized RMA number and prepaid domestic return label within 24 hours.
Upon receipt and brief inspection at our US warehouse, funds are refunded directly to your card or PayPal.
3. Refund Processing Times & Fees
Once your returned package arrives at our California or Texas fulfillment facility, our technicians verify completeness within 1–2 business days. Your refund will be processed immediately thereafter.
- Restocking Fee: $0.00 (We do not charge any restocking or handling penalties).
- Credit Card / Debit Card: 3 – 5 business days depending on your financial institution.
- PayPal / Apple Pay: 1 – 2 business days.
4. Defective or Damaged Products
If any product arrives damaged in transit or exhibits a hardware defect during initial setup, Oxlion provides an expedited replacement immediately. Return shipping labels for defective items are 100% paid by Oxlion. For warranty claims beyond 30 days, please refer to our 2-Year Manufacturer Warranty Policy.
5. Return Inquiries & Customer Support
For any return questions, RMA status updates, or cancellations, contact our customer support team directly at [email protected] or call our toll-free support line at +1 (800) 988-7973.