1. Information We Collect
We value your privacy and only collect information required to fulfill hardware orders and provide dedicated satellite technical support:
- Order & Delivery Information: Customer name, shipping address, email address, phone number, and order item details.
- Payment Data: All transactions are processed through tokenized, PCI-DSS Level 1 certified payment gateways (Stripe, Apple Pay, PayPal). Oxlion never stores full credit card numbers or security CVVs on our servers.
- Technical & Telemetry Data: Standard server logs, IP address, and browser cookies used strictly for site performance and Google Analytics 4 aggregate metrics.
2. How Your Information Is Used
Your personal data is utilized solely for:
- Fulfilling, packaging, and delivering hardware purchases.
- Sending automated order confirmation emails, invoices, and shipment tracking updates.
- Providing 2-Year warranty claims, technical support, and RMA replacements.
- B2B custom quotation and commercial wholesale inquiries.
We will never sell, lease, or monetize your personal information to third parties or advertising networks.
3. Data Protection & Security Standards
All data transmitted to and from oxlion.hk is encrypted using 256-bit Secure Socket Layer (SSL/TLS) protocol. Access to customer order records is restricted to authorized logistics and customer service personnel operating under strict confidentiality agreements.
4. Your Rights (GDPR & CCPA Compliance)
Regardless of jurisdiction, you have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your customer record. To exercise any data privacy rights, email [email protected] or [email protected].